POLICY
Welcome to Monks & Minks™
Please take a moment to familiarize yourself with our policies and procedures. If you have any questions, please do not hesitate to contact us via the contact tab.
samples
shipping
+ Samples are unique, one-of-a-kind products I personally sew in-house to test my designs. Each sample listing includes a detailed Sample Data Report with measurements and notes specific to the sample.
+ Please note that each piece is hand-dyed, which may result in slight variations and irregularities in color and texture. These are natural characteristics of the craftsmanship, contributing to the uniqueness of your garment.
+ To maintain the quality and integrity of your piece, we recommend all washing instructions are closely followed. Typically gentle care: wash in cold water with like colors, avoid prolonged sunlight exposure, and refrain from using harsh chemicals. However, a good number of our products require dry cleaning due to various materials and high-maintenance fabrics used in their construction.
exchanges
contact
+ If you are interested in initiating an exchange, simply follow the steps for a standard return and place a new order. A member of our team will reach out to ensure all of your needs are met in full.
+ If you have any questions or concerns regarding our policies and procedures; or would just like further clarity on any other matter - feel free to reach out, our team is ready and willing to assist with any and all of your needs.
+ For rapid response, either contact us via the website tab or email our team directly at admin@monksandminks.com
returns
+ Orders are typically processed within 2 business days. Because of our artisanal approach to garment manufacturing and handmade good; wait times may be extended - this factor contributes greatly to our seasonal launches. Spring and summer collections will more than likely be released and available for order during the prior Fall/Winter season. This allows our team the time and attention necessary to produce the finest quality goods for your enjoyment.
+ Shipping times vary depending on your location but generally range from 2 to 5 business days for orders within the continental US. We will go above and beyond to keep full communication on all orders and expected dates/times for delivery.
+Your new pieces will be delivered safely to your doorstep by trusted carriers such as USPS and UPS.
+ Merchandise must be returned within 7 days of the delivery date.
+ Items must be in their original condition, unworn, and with all tags attached.
+ Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part such as a defective item. In this event, feel free to reach out via the contact tab with "return" in the subject line for rapid service.